Sponge – Expert Q&A communities to connect you and your clients
How are you joining in with online conversation?
Intelligent consumers trust other people’s opinions above everything else. Financial clients know the value of tapping into the collective wisdom, crowdsourcing advice from experts and peers. Sponge develops customised Q&A communities to propel financial brands to the heart of online financial debate, leveraging social networking to drive web traffic, create valuable content and expertly track customer satisfaction in real-time.
Sponge is part of the next generation of online community software. Our communities are already facilitating global information exchange; uniting social networking and Q&A functionality to build destinations for knowledge sharing, collaboration and customer engagement.
What could Sponge be telling you about your customer’s needs?
Features
- Easy to set up, white label, social Question and Answer community
- Hosted in the cloud, easy to start the conversation
- Enable users to connect with Twitter Authentication and Facebook Connect
- Easily share interesting content via Twitter, Facebook, and e-mail
- Staging area for development as you prepare your community for launch
- Ability to have your community linked to your own web address
- In-browser HTML & CSS editor to style different elements of your community just the way you like
- Moderate: enable a Q&A approval process before content is pushed to your community
- Structure categories and topics to drive targeted conversations in your community
- Authorize different community members to have varying levels of administrator access
- Create, manage and add topics you would like your community to talk about
- Email notifications of all topics, questions, answers and people that your users have subscribed to
Research
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