Implementation services

Approach

Most FundWorks solutions involve a certain level of set-up and customisation effort, typically undertaken by our team of expert implementation consultants. The following table describes the typical approach we employ when installing any of our products.

Phase	Objectives	Approach
Pre-sales	Provide high-level cost estimates for implementation requirements, defined in terms of approximate man effort, broken down by type of resource.	Cost estimations will be based on metrics built by FundWorks from previous client implementations and the detail provided to us within the RFP or other documentation. If a POC is purchased, then further detail can be sought at this stage.
Project scoping	Define the project governance approach (e.g. steering committee), provide a full functional scope, identify team structures and risks, and document these in a detailed project plan.	A Senior Consultant will be assigned by FundWorks to lead the analysis required to establish the full detail surrounding your implementation environment.
Project monitoring	Provide to the client with a fully tested FundWorks' product that is ready to be implemented for use in a Production environment.	The resources allocated to the project will begin work and progress will be monitored against the project plan by means of formal weekly meetings, RAG reports etc.
Handover	Ensure that a fully tested and client signed-off product is migrated across into a production environment as smoothly as possible.	Once business acceptance has been achieved, our consultants will move the necessary software objects into production and carry out all necessary user training.
Ongoing support	User and technical support and maintenance of the production environment.	Technical errors and change requests will be sent to our Helpdesk, to be prioritised and carried out accordingly to the service-level agreement.

Implementation partners

Although our products are mostly implemented by in-house experts, FundWorks maintains a network of select implementation partners for various specialised projects and occasions.

For more details, please see our Strategic Alliances page.

Solutions

Products

Services

Corporate