The Kurtosys services framework harnesses best-practice implementation approach, technical infrastructure, financial industry expertise and knowledge to support our customers throughout our partnership, from initial requirements definitions through to final deployment and ongoing support.

Harnessing robust, world-class infrastructure and technology resources

With access to world-class data centres and connectivity services, Kurtosys has built a robust infrastructure that enables our customers to achieve a smaller footprint through our managed and outsourced services, with no hardware or operating system dependency, reducing operational costs and controlling complexity.

Client infrastructure
Kurtosys operates a dedicated, independent infrastructure for each client, with no shared equipment or services for application and database servers, domains, SMTP, FTP or SSH.

  • Segregated customer installations – no shared data or applications
  • Carrier class data centres and facilities
  • Choice of locations and jurisdictions

Internet connectivity and gateway
With direct access to an unrivalled choice of connectivity services from the world’s major carriers, service providers and ISPs, Kurtosys offers the independence and flexibility to negotiate quality services that best meet our customers’ requirements.

BGP connectivity
Our solutions infrastructure employs Border Gateway Protocol (BGP) to maintain internet connectivity across networks, for robust and scalable delivery of Kurtosys’ Rich Internet Applications (RIA).

Load balancing
Kurtosys hardware and software employs load balancing to distribute workload across servers for optimal resource utilisation and minimal redundancy. Data is persisted across browser sessions, ensuring that essential documents and data are retained.

Virtualisation and scalable capacity
Through a virtualised IT environment, hardware and application resources can be optimised to reduce risk and improve ROI, via:

  • Hardware optimisation
  • Secure physical separation of services
  • Scalable grid and cluster technologies
  • Redundancy and fault tolerance

Our managed and outsourced services provide access to world-class facility operators, for scale of service and business continuity. Delivered on co-located or dedicated servers, our solutions are hosted at Tier 4 data centres that provide the physical security, backups, power supply guarantees, fire protection and buildings management systems to maintain high availability configuration. The sites are fully air conditioned and fire protected, with UPS and diesel generators in the event of power failure. Security includes ID controlled security gates and CCTV.

All data centre facilities have maximum available bandwidth, with multiple routers, firewalls, LAN switches and Load Balancers. Data is backed up nightly to disk, archived to tape and stored securely at an offsite location.

Data centre specification

  • Tier 4 Data Centres
  • Accredited and compliant with country-specific standards - SAS 70 Type, ISO27001 and ISO9001
  • 99.995% uptime and BGP routing
  • Building Management Systems
  • Computerised monitoring
  • Redundant high-capacity power supplies with UPS systems n+1 standby generators
  • Fully-redundant air conditioning
  • State-of-the-art fire detection and suppression systems

Protect business critical functions with scalable, bespoke business continuity options

All of Kurtosys’ solutions can be taken with added business continuity management (BCM) options to provide ongoing security and availability of our hosted and outsourced services, at levels of scalability and customisation to suit your business goals and budget.

Customer-specific business continuity plans and SLAs

  • Data backup and remote storage
  • Standby and redundancy for disaster recovery

Business continuity options

Our business continuity options are offered at tiered levels of entry for different levels of business requirement, from entry-level data backups and remote storage to continuous operation for enterprise scale businesses.

Our outsourced and hosted solutions are delivered to a robust Service Level Agreement (SLA) framework. Delivered under bespoke SLA provisions, these services are governed by a subscription agreement and include all costs.

Operation support

  • 24 x 7 operations support for service availability
  • System availability - 99% uptime
  • Data backup and remote storage
  • Standby and redundancy for disaster recovery

Application support

  • Issue resolution - guaranteed response times with clearly defined severity levels and turnaround commitment
  • Software fixes, updates and upgrades – ad hoc and as regular service packs
  • Enhancements to application functionality – add funds, portfolios, construct new reports, update web content
  • Developer support – email support for development queries
  • Customer training and documentation

Customer support & Help desk

  • Customer support – Help desk with access to telephone and email support for ongoing operational use: 09:00-17:00 UK local time, Monday-Friday. Regional support for global offices available.
  • User groups – interactive forums for exchanging business experience with other users